Frequently Asked Questions

1. Are your rugs authentic and handmade?

Yes. Every rug we sell is handwoven by Afghan artisans using traditional techniques passed down for generations.

2. What materials are your rugs made from?

Our rugs are crafted from natural wool and often dyed with plant-based or traditional dyes, ensuring durability and authenticity.

3. How do I care for my rug?

Regular vacuuming is recommended. Avoid harsh chemicals and never machine wash. For spills, blot gently with a damp cloth. For detailed advice, visit our [Rug Care Guide].

4. Do you accept returns if the rug doesn’t suit my space?

Yes, as long as the rug is returned in its original condition and packaging (customer covers return postage).

5. Can I track my order?

Absolutely. Once shipped, you’ll receive a tracking number via email to follow your rug’s delivery.

6. Do you ship internationally?

Yes, we ship worldwide. Delivery takes 7–14 business days depending on your country.

7. Are the colors true to the photos?

We photograph our rugs in natural lighting to represent them as accurately as possible. However, slight variations may occur due to monitor settings and the handmade nature of each rug.